Position:Analyst - Server & Application Support

Salary Range:$ 66,438 - $ 79,229 Band 5

Location:Information Services, J. W. Singleton Education Centre

Work Schedule:35 hours/week, 12 months/year

Effective Date:As Soon As Possible

Position Summary:

The Analyst - Server Support position is responsible for the installation, maintenance, support, backups and security for the Board server environment (Central/Corporate, School Servers, Physical and Cloud). Working with the Senior Analyst - Server Support to improve and enhance standards, documentation and inform Board Information Technology strategic direction and budget as it relates to lifecycle management of board technology - Enterprise application and hardware. Responsible for monitoring enterprise applications for security threats, lifecycle management and working with vendors to resolve identified issues. The Analyst - Server Support provides guidance, training and mentorship to other Information Services team members and board staff. Where possible the tasks are performed within standard working hours however there are tasks, planned and unplanned, that need to be performed outside of working hours to minimize system impact. Where possible these will be scheduled.The HDSB recently introduced a Work from Home Administrative Procedure. In accordance with this Administrative Procedure and with the approval of the immediate supervisor, employees who work at HDSB administrative sites may work from home for up to 50% of their regularly scheduled hours. The HDSB offers funding for professional development in accordance with the Terms and Conditions of Employment for management and administration support staff.

Key Responsibilities: Install, monitor and maintain Board server environments (Central/Corporate, School Servers, Physical and Cloud) on-prem and cloud based infrastructure based on board standards

Complete operational patch management of Board infrastructure and enterprise applications. Respond to zero day, critical issues and items, determine mitigation strategies working with the Senior Analyst - Server Support

Perform system administration tasks including monitoring, maintenance, optimization, troubleshooting and production support for Board environments and applications physical and cloud based

Responsible for the development and training to identify Board standards for application environments ensuring standards are continually updated, refined and communicated as technology and threats are identified

Responsible for server and software asset life cycle management, ensuring recommendations are brought forward to management outlining projected costs, resources and projects to maintain hardware and software to reduce vulnerability and risk to the Board

Responsible for monitoring, configuring and ensuring security for Enterprise applications

Training other Information Services team members in trouble investigation and use of tools

Responding to security alerts and resolving issues

Facilitate upgrades and remediate security and enhancements with Functional Leads and Vendors

Creation of technical and end user documentation to support the use of Enterprise applications

Manage device access & security setting through the Google Admin Console and Microsoft Group Policy configuration

Investigate potential security vulnerabilities, breaches, alerts, user reported events and other cybersecurity incidents

Proactively identify, research and mitigate system vulnerabilities to user accounts, sensitive board data and Enterprise systems

Responsible for monitoring and ensuring access to enterprise applications (ex. Google Workspace for Education, Microsoft Entra IDAD, corporate applications)

Responsible for administering the Google Admin Console and Microsoft Entra ID /AD environments

Monitor and resolve security issues, implementing mitigations and inform on long term solutions/direction to resolve ongoing

Perform security and access investigations as directed by management

Audit enterprise application security against boards Identity and Access application to ensure compliance, resolve issues working with application functional leads and vendors

Coordinate with affected users, management and Privacy & Records Manager to facilitate evidence gathering & reporting.

Contact end users directly, share information, offer advice and guidance, address questions and concerns

Ensure security response documentation is updated regularly to reflect new threats, actions to be taken

Participates on and leads Incident Response teams and maintains documentation to support successful closure and follow up to issues. Contributes to identification of mitigations and strategies to be implemented to reduce future risk

Evaluate hardware and software upgrades to enhance and replace end of life technologies at sites and make recommendations to management

Implement solutions to ensure proper operation and functionality in a timely manner

Continued personal improvement through formal education and courses

Keeps up with current technologies through self-education and vendor focused training on software and hardware

Research potential up and coming security threats and formulate possible solutions to present to Management

Collaborate with other departments to ensure a thorough understanding of all board systems and infrastructure

Provide mentorship for information services team members to support the enterprise applications, security/cybersecurity and infrastructure (Network, Server environment(s))

Participates in and leads cross departmental teams to investigate issues to successful resolution

Develops and delivers training for board staff on enterprise applications and technical best practices & security related issues

Collaborates with departments to identify training needs and creates customized training sessions

Meet with departments to complete business analysis of workflows and business needs and develop optimization and efficient process to support board operations (ex., Information Services service request system, Google environment)

Communicates effectively with peers, department and sites to ensure clear understanding of issues and resolutions

Provides high level messaging to first and second level support regarding system wide issues and alerts

Diffuses conflict with users experiencing technology challenges

Creates and maintains technical and end user documentation to support enterprise applications and best practice in the use of technology

Acts as an escalation point for other Information Services teams to de-escalate situations and work to successfully resolve concern/issue

Qualifications Required: College degree in related Information Technology field.

4 years relevant experience and 2 years experience in a security/cybersecurity related position

Cybersecurity and or Vulnerability certification from one of the following organizations: ISECOM, ISC2 CC (Certified in Cybersecurity), CISA, MITRE or equivalent

Microsoft Azure Fundamentals Certification or equivalent

Google WorkSpace Level 2

Network Designation or Certification in an industry recognised program (ex., Network+)

Preferred Qualifications: College degree in Computer Systems, Networking and Server Engineering

7 years relevant experience and 2 years experience in a security/cybersecurity related position

ISC2 -SSCP, CCSP, Professional Security Analyst

Microsoft Azure Security Admin

Google Admin Level 2+

Certification or credit achievements towards Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MCSE)Applications, along with your resume and other supporting documents must be submitted through Apply to Education https://hdsb.simplication.com/ by 4:00pm on Wednesday April 17, 2024

Job Category: Management & Professionals - Job Code #3714236We thank all applicants for their interest in opportunities with the Halton District School Board. Contact will be made with applicants whose experience and qualifications most closely match the requirements of the position. Communication with short-listed applicants will be made through the email address provided on the applicants Apply To Education profile page.

First consideration for posted vacancies will be given to qualified applicants from the employee group in which the vacancy occurs.

Equity:

The Halton District School Board recognizes that, consistent with the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), the Ontario Human Rights Code and the Canadian Charter of Rights and Freedoms, employment practices and procedures at all levels should reflect, demonstrate understanding of and respond to a diverse population. The Board is committed to providing a workplace environment that is fair and equitable to all.

In our efforts to ensure an inclusive, diverse and representative workforce, we will: value, promote and encourage the hiring of staff from under-represented communities;

grant first consideration, where the skills, ability, and qualifications of the applicants are relatively equal, to applicants who self-identify as members of historically under-represented communities. Where a collective agreement or terms and conditions govern the hiring or promotional process, this will be done in a manner that is consistent with the School Boards obligations.Applicant Self Identification Questions:

As part of the recruitment and selection function, the HDSB will collect voluntary self identification data from applicants in accordance with the Ontario Human Rights Code, HDSBs Teacher Hiring Practices Administrative Procedure, HDSBs Employment Equity Policy and Ontarios Anti Racism Data Standards:Personal information on this form is collected under the authority of the Anti-Racism Act, 2017, S.O. 2017, c. 15, in compliance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. In accordance with HDSBs Employment Equity Policy, personal information collected on this form will aim to achieve an inclusive, diverse and representative workforce. It works to intentionally identify and remove barriers for equity-deserving communities at each stage of the hiring process. Encouraging diversity of the workforce in the school board is vital because the workforce should be reflective and representative of the community.

Although hiring policies must adhere to the qualification requirements set out in applicable Regulations (eg. Regulation 298, Operation of Schools General) and any applicable collective agreement provisions, the Board recognizes the importance of the following when developing its selection and evaluation criteria:

valuing applicants additional experience, lived experience, skills, backgrounds and perspectives; and

granting first consideration, where the skills, ability, and qualifications of the applicants are relatively equal, to applicants who self-identify as members of historically under-represented communities. We encourage you to respond to our voluntary applicant self-identification questions. This data will inform our understanding of the diversity of our applicant pool as well as the progress of applicants throughout the hiring process. This data will inform our goals, strategies and actions and our progress towards creating and sustaining an inclusive and equitable workforce. Any information that you provide in response to these questions will be referred to during the hiring process for this position, and will be shared with the hiring manager and/or committee members responsible for the hiring process.

The section includes questions from Ontarios Anti-Racism Data Standards (Standards, 2017). The Standards were established to help identify and monitor systemic racism and racial disparities within the public sector. The Standards establish consistent, effective practices for producing reliable information to support evidence-based decision-making and public accountability to help eliminate systemic racism and promote racial equity (adapted from Ontarios Anti-Racism Data Standards, 2017).

Questions about this collection may be directed to Elena Alamiie, Manager of Staffing and Recruiting at alamiiee@hdsb.ca.

Accommodation:

Upon request, we will provide reasonable accommodations for candidates who have temporary or permanent disability, or who otherwise require accommodations based on the protected grounds highlighted in the Ontario Human Rights Code in respect to the recruitment and selection process.Wellness:

The HDSB is committed to providing a respectful and healthy work environment.