TEMPORARY SEA COMPUTER TECHNICIAN

Information Technology

$31.45/hour working 35 hours per week

Start Date: As Soon As Possible to June 30, 2024 ( end date may be revised) About the Board

The Hamilton-Wentworth District School Board (HWDSB) is committed to learning, equity, engagement and innovation. We are guided by our vision, Growing Together, the mission that every student experiences a sense of belonging and engages in dynamic learning to reach their potential and build their own future, and our values of Compassion, Dignity, Trust, and Joy to guide our daily work and ensure that we honour the unique identities and needs of all. Proudly serving a community of approximately 50,000 students in the City of Hamilton and surrounding area, HWDSB operates across 80 elementary schools, 13 secondary schools and 1 Adult Learning Centre, in addition to providing support and service to approximately 8,800 staff members.Staff Wellness

At HWDSB, staff wellness is a priority. We are committed to co-creating and fostering an environment where staff feel safe, valued, and supported. We are continuously striving to support the needs of our diverse community and actively work to foster and maintain a culture of human rights.Our holistic Staff Wellness program has been designed to support employees well-being in all dimensions of health. As one part of this comprehensive program, all staff as well as their dependents have access to free and confidential supports through our Employee and Family Assistance Provider (EFAP), in addition to many other program components. About the Role

Reporting to the Supervisor of IIT Support Services and under the guidance of project leaders, the SEA Computer Technician will provide focused and intensive support in the set-up, delivery and maintenance of SEA technology.DUTIES Assist HWDSB devices in person, by telephone, and using remote technology tools in resolving device related issues.

Troubleshoot and resolve network, computer hardware, and software problems.

Replace, upgrade, install, and perform modifications to network systems when necessary.

Assist help desk in resolving end user problems with networks, software and equipment.

Log all daily activity in work order system and mileage tracking form.

Work with and maintain various software and hardware tools.

Liaise with vendors regarding hardware and software problems.

Establishes strong relationships with schools by providing exemplary customer service.

Performs other duties as assigned.

Works closely with Special Education Consultants to fulfill requests.

QUALIFICATIONS Community college diploma or university degree in information technology, computer science, networking or an equivalent combination of training and experience providing software support and equipment repair.

Three or more years of experience in the field of computer support.

Experience with Ethernet (Category 5, 5e, 6 and above) wiring standards and ability to use various interface and configuration software.

A valid Ontario drivers license and reliable vehicle.

Excellent communication and interpersonal skills with an emphasis on teamwork and client service.

Analytical and problem-solving skills.

Ability to prioritize workload daily and adapt to changing needs.

Working knowledge of various software packages, e.g. Computer Networks and Operating Systems, knowledge of TCP-IP networking protocol, hardware/software drivers and configuration managers, PC diagnostics and utility programs, Windows operating systems and operating system policy configuration, Windows networking tools, the IBM desktop management systems, including School Connect ver. 6.0 and above, and Network Monitoring tools such as Cisco Prime, Aruba Airwave, and Orion.

Knowledge of IOS and Apple Products are considered an asset.

Apple Technician Certification or working towards certification would also be considered an asset.

Exposure to and familiarity with Mobile Device Management software is considered an asset. Deadline for submission is 4:00pm on Monday, April 29, 2024 . Applicants who are short-listed for this position will be invited for an in-person interview at the HWDSB Education Centre (wheelchair accessible). If you require accommodation, please notify us in advance and we will work with you to meet your needs as HWDSB is committed to providing accommodation throughout the recruitment and selection process, based on any human rights protected grounds.

Employment Equity Statement

Hamilton-Wentworth District School Board (HWDSB) is committed to building inclusive learning and working environments where students see themselves reflected in the curriculum, staff population, physical surroundings and the broader community.HWDSBs mission is to empower students to learn and grow to their full potential in a diverse world. Guided by this mission, HWDSB strives to build a workforce that embodies the values of human rights, equity, diversity and inclusion, while reflecting and welcoming the diverse and distinct identities, experiences and needs of our students and our communities.HWDSB seeks qualified candidates who share our commitment to equity and inclusion, and who will contribute to the vision of creating inclusive and equitable outcomes. HWDSB especially invites and welcomes applications from:

Indigenous Peoples (e.g., First Nations, Mtis and Inuit peoples).

Members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin (e.g., Black and racialized communities, immigrant communities, etc.).

Persons with visible and/or invisible (physical and/or mental) disabilities.

Persons who identify as women.

Persons of marginalized sexual orientations, gender identities, and gender expressions. (i.e., Two-spirit and LGBTQIA+).As part of HWDSBs commitment to employment equity and removing barriers to groups that have faced and continue to face barriers in employment, we invite all applicants to complete a voluntary questionnaire that collects identity-based information. The voluntary questionnaire is on the Apply to Education application page for this position.

HWDSB is committed to providing accommodation throughout the recruitment and selection process, based on any human rights protected grounds. If you require accommodation, please notify us in advance and we will work with you to meet your needs.Land Acknowledgement

HWDSB is located on ancestral Anishinaabe and Haudenosaunee Confederacy land as determined by the Dish with One Spoon treaty. The Dish with One Spoon wampum belt represents the treaty relationship between the Haudenosaunee Confederacy and Anishinaabe with respect to sharing the land and resources thereon. The intent of this agreement is for all nations sharing this territory to do so responsibly, respectfully and sustainably in perpetuity. We respect the longstanding relationships with the local Indigenous communities, the Mississaugas of the Credit First Nation and the Six Nations of the Grand River.Applicant Self-Identification Form

The information collected on this form is used to monitor HWDSBs progress toward our equity goals including our commitment to diversity in HWDSB recruitment and hiring practices. We are committed to the security and confidentiality of information under our control, and to the protection of privacy with respect to personal and confidential information that is collected, used, disclosed and retained in the system (Policy 1.6 - Privacy). Information on this form is collected pursuant to Ontarios Education Equity Action Plan (Ministry of Education) and in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Access to this form is restricted to specific individuals in Human Resources. The Research and Analytics Department will use aggregate data from all the forms (not individual data) for internal reporting. Their access and use of the data is governed by MFIPPA and ethical research practices. Applicant Self-Identification Forms will be maintained in the Human Resources job competition file and securely destroyed 1 year after the job posting for candidates not selected for an interview and 6 years after the job posting for candidates interviewed, in accordance with general records retention principles. If you prefer not to answer any of the questions, you can select prefer not to answer. This in no way affects your application or the applicant selection process. If you have questions or concerns about this form please contact humanresources@hwdsb.on.ca.