You are here

Posted: 
2021-10-23
Job Type: 
Full Time
Employment length: 
Permanent
Language requirements: 
English
Education requirements: 
Secondary (high) school graduation certificate
Job experience: 
1 year to less than 2 years
Job industry: 
Education
Job Location: 
Richmond Hill
Position: Field Technology Analyst (temp)

Work Location: Information Technology Services, Dr. Bette Stephenson Centre for Learning (36 Regatta Ave, Richmond Hill, ON L4E 4R1) Salary: $29.68 - $30.98

Application Deadline: November 2, 2021

Interested staff members are required to complete the following on-line application to the attention of: The Recruitment Team. This is a temporary position is effective immediately and will end on or about September 30, 2022.This position is responsible for providing technical support to all school staff and students in the configuration, use and connectivity of board provisioned, personal and network technologies in compliance with Board policies and procedures.

MAJOR RESPONSIBILITIES: To assist with the testing, deployment, enhancement and ongoing operational support of Board instructional and productivity computing devices, network and cloud based services.

To troubleshoot, research and solve problems related to Board instructional and productivity computing devices, network and cloud based service. To perform routine preventative maintenance and technology audits on multiple hardware computing platforms contained.

To configure, install, upgrade and maintain multiple versions of software solutions on multiple hardware computing platforms using industry standard development tools.

To monitor network connectivity and report deficiencies, security, stability and inappropriate use to Information Technology Services support staff.

To assist with the ongoing backup, recovery of staff and student information maintained on local storage devices.

To assist with the relocation and setup of computer equipment and maintain accurate records of school electronic inventories and asset labeling using the Board Enterprise Help Desk System. Decommission, repurpose and recycle identified electronic equipment using the Boards approved electronic waste partners.

To record, analyze, prioritize, escalate, update and track all incoming technical service requests and incidents reported via verbal, paper, email, web and voice integrated tools to the Board Enterprise Help Desk System.

To provide support for issues related to student and teacher accounts.

To monitor all unacknowledged/unresolved calls and escalate appropriately as defined by ITS support procedures. Respond to assigned service requests within predetermined service window

To consult with school and board staff on technology based decisions.

To assist the school in the relocation of computer equipment and peripherals.

To provide preventative maintenance of school based computer & network technology and peripherals.

To work as an active member of the school team.

To attend meetings as required.

To attend professional development sessions/training as required.

To perform other duties as assigned.EDUCATION, EXPERIENCE AND QUALIFICATIONS: Secondary School Graduation Diploma with two years of post-secondary education in computer related studies is required.

Minimum two years related experience is required.

An excellent working knowledge of Microsofts Networking and productivity solutions is required.

Proficient verbal and written communication and interpersonal skills are required.

A thorough working knowledge of industry standard computing technologies including communications network protocols, hardware, computer operations and Board approved/implemented software and hardware are required.

Ability to explain features and functions of deployed technology to all levels of users is required.

Must possess a valid Ontario Drivers License and have access to own transportation.

Requirements in fulfilling the responsibilities of this position may include shift work/after hours support.Immunization Disclosure Protocol:

All newly hired staff members are required to attest to their vaccination status and follow the Ministry of Education mandated requirements prior to starting employment with the YRDSB. For more information about who is subject to the Protocol and the attestation requirements, please see the YRDSB Immunization Disclosure Protocol.

Equity, Diversity and Inclusion StatementThe York Region District School Board (YRDSB) believes in giving each and every applicant an equal opportunity to succeed on their own merit and we strive to hire staff that reflect and support the diverse perspectives, experiences and needs of our students and our communities. We remain committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive Board-community. Therefore, in pursuit of our values, we seek members who will work respectfully and constructively with differences and across the organizational hierarchy in actualizing the Boards priorities, goals and principles outlined in the Directors Action Plan.

We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to: First Nations, Mtis and Inuit peoples, and all other Indigenous peoples;

African, Black and Black Caribbean peoples (in alignment with Anti-Black Racism Strategy);

members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;

persons with visible and/or invisible (physical and/or mental) disabilities;

persons who identify as women; and

persons of marginalized sexual orientations, gender identities, and gender expressions.At YRDSB, we recognize that many of these identities intersect and therefore, equity, diversity and inclusion can be complex. We value and respect the contributions that each person brings to enriching the Board and are committed to ensuring full and equal participation for all in communities that we serve.Accessibility and Accommodation Statement

We also recognize our duty to accommodate and foster a culture of inclusion. Consistent with the principles of dignity, individualization and inclusion, we will make any appropriate accommodation based on any of the protected grounds in the Human Rights Code to support candidate participation in the hiring process. When contacted, candidates will be provided with an overview of the various elements of the hiring process, such as skills assessments, written practicum, presentation, interview, etc. We will provide accommodations during the hiring process. If an accommodation is required, please inform the Recruitment and Retention Team in advance of any part of the process. All information received relating to a candidates required accommodation will be addressed confidentially by the Recruitment and Retention Team.