There are some of us who are phone people and some of us who aren’t; when it comes to communication some people are just better dealing face-to-face. But the reality is many companies rely on phone interviews to evaluate candidates. Afraid of saying the wrong thing, long uncomfortable pauses, or being misunderstood? How do you make an impression when the person on the other end is someone you’ve never even met and, better yet, has your future in their hands. Resident career expert Sue Ross offers advice on how to ace the phone interview to get yourself on a recruiter’s short list.

 
Telephone interviews can be very similar to person-to-person interviews. ‘Behavioral Descriptive’ is a very popular interview style and can be easily adapted over the phone. A typical question would be ‘Tell me about a time when you…’ There also can be multiple interviewers on the other end of the line, same as in person, so respond to each question and ask for clarification if needed.

 
“ Preparation is sometimes easier for a phone interview as you can have cheat sheets to highlight the information you want to convey,” says Ross. Just write down a few key points and skills you know the employer is looking for and have the info easily accessible. “Shuffling papers can make you sound nervous and disorganized,” she adds.
What if the employer calls unexpectedly? “ That’s tough and it happens all the time!” comments Ross. If you are unable to conduct the interview at that moment, ask to reschedule a time in the very near future. Something like: ‘You just caught me on my way to class. Can I book a time to call you later this afternoon or tomorrow morning?’ This type of answer will go a long way to help leave a good impression.

 
“But, a situation like this is a good reminder that when you are looking for a job you need to put your best self forward at all times,” she reminds. Change the home voicemail if it’s a ‘fun’ message and always answer your phone professionally. It could be a potential employer doing a phone screen or full interview.

 
Another alternative is using your cell phone number if you are worried about roommates or family members who may forget to answer the phone in the most professional tone. This way you are guaranteed not to miss any important phone messages and can make sure you are always the one answering calls, and making the best impression possible.

 
Smile when you are on the phone. “I know it sounds cheesy but you can tell on the other end of the line,” says Ross. Before you pick up the phone take a few deep breaths and be prepared with your notes. When introducing yourself include your year, major and thank the interviewer for taking the time to speak with you. And always be polite - manners count.

 
It may sound obvious but it's important to take a phone interview as seriously as the one you'll hopefully get in person. Make sure you are prepared and at your phone early. Ross warns, “Don’t chew gum or eat. I’ve had it happen.” Try to be in a room that is private with no distractions. If you have family or children around (or a roommate that acts like a kid) make sure they are occupied during your interview and not interrupting.

 
“ Don’t miss the interview,” stresses Ross. “Reschedule before if something comes up for a pre-scheduled meeting.” If you miss a recruiter’s initial call then call back ASAP and be prepared to spend some time on the phone. Do not wait too long. If the employer needs to make a short list immediately, you might miss your opportunity.

 
As in any interview inquire about the next steps in the process and when you should hear back a result. When you are wrapping up the interview make sure to ask if the interviewer has any additional questions. Also remember to thank them again for their time and reiterate that you look forward to speaking again soon. jp